This Privacy Notice explains the types of personal data we may collect about you when you interact with us. It also explains how we’ll store and handle that data, and importantly, how we’ll keep it safe. We want you to be fully informed about your rights, and how the Lebanese Dental Association (LDA) uses your data. We hope this Notice will answer any questions you have but if not, please do get in touch with us.
The Lebanese Dental Association is a professional body and trade union, and our duty is to serve the needs of our members. We believe that together, we can achieve more than we could individually.
We are committed to:
For simplicity throughout this notice, ‘we’ and ‘us; refers to the Lebanese Dental Association.
The law on data protection sets out a number of different reasons for which a company may collect and process your personal data, including:
Consent: In specific situations, we can collect and process your data with your consent. To provide you with the best possible membership experience you can consent to receive newsletters to stay up-to-date with what the we are doing on your behalf, or the services you can make use of to be a professional dentist. These are known as ‘marketing mailing preferences’ and apply to online and offline communications. We try to give you control over what you receive.
We will always make it clear what the marketing mailing preferences mean and the types of information you’ll get.
Contractual obligations: There are times when we need your personal data to comply with our contractual obligations. For example, if you order an item from us for delivery, we’ll collect your address details to deliver your purchase, and pass them to our courier. Because we represent the profession in negotiations over terms and conditions for dentists, knowing your employment status and location is important.
If the law requires us to, we may need to collect and process your data. For example, if we represent you in an employment tribunal we may need to process your data to comply with the legal processes involved.
Legitimate interest: In specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests. For example, we will use what we know about your career to offer you products or services aligned to that, such as a Preparing for Retirement seminar around the time we expect you to begin thinking about that. We also combine the requests or enquiries of members to identify trends and ensure we can keep up with demand, or develop new products/services. We will also use your address details to send you direct marketing information by post, telling you about products and services that we think might interest you, and the same via email.
We want to give you the best possible customer experience. One way we intend to achieve that is to get the richest, fullest picture we can of who you are by combining the data we have about you. We then use this insight to offer you promotions, products and services that are most likely to be relevant to you or interest you. The data privacy law allows this as part of our legitimate interest in understanding our members and customers and providing the highest levels of service. You can change how we use your data. See the ‘What are my rights?’ section below.
If you choose not to share your personal data with us, or refuse certain contact permissions, we might not be able to provide some services you’re paying for. For example, if you chose to opt-out of the email monthly newsletter mailing list then you won’t receive Latest News or other emails which are a useful feature of membership.
Here’s how we’ll use your personal data and why:
You are free to opt out of hearing from us via any of these channels at any time.
You can opt out of hearing from us by post at any time.
You are free to opt out of receiving these requests from us at any time by [updating your preferences in your online account].
For example, by combining this data, this will help us personalize your experience and decide which inspiration or content to share with you. We also use anonymized data from transactions or enquiries to identify trends in different areas of the country
We want to bring you offers and promotions that are most relevant to your interests at particular times. To help us form a better, overall understanding of you as a customer, we combine your personal data gathered across the LDA as described above.
We know how much data security matters to all our customers. With this in mind we will treat your data with the utmost care and take all appropriate steps to protect it.
We secure access to all transactional areas of our websites and apps using ‘https’ technology.
Access to your personal data is password-protected, and sensitive data (such as payment card information) is secured by SSL encryption.
We regularly monitor our system for possible vulnerabilities and attacks, and we carry out penetration testing to identify ways to further strengthen security.
The LDA has a long and proud history to respect and protect.
Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected. At the end of that retention period, your data will either be deleted completely or anonymized, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.
We sometimes share your personal data with trusted third parties.
For example, delivery couriers, exhibitors, partners who provide a membership-based service, for fraud management, to handle complaints, to help us personalize our offers to you and so on.
Sharing your data with third parties for their own purposes:
We will only do this in very specific circumstances, for example:
With your consent, given at the time you supply your personal data, we may pass that data to a third party fraud management company. We may share information about fraudulent or potentially fraudulent activity in our premises or systems. This may include sharing data about individuals with law enforcement bodies.
We may also disclose your personal data to the police or other enforcement, regulatory or Government body when we believe such disclosure is appropriate to comply with the law. These requests are assessed on a case-by-case basis and take the privacy of our customers into consideration.
We may, from time to time, expand, reduce or evolve the LDA and this may involve the transfer of divisions or the whole business to new owners. If this happens, your personal data will, where relevant, be transferred to the new owner or controlling party, under the terms of this Privacy Notice.
For further information please contact our Data Protection Officer.
To help personalize your journey through LDA website we currently use the following companies, who will process your personal data as part of their contracts with us.
An overview of your different rights
You have the right to request:
You have the right to request a copy of any information about you that the LDA holds at any time, and also to have that information corrected if it is inaccurate. To ask for your information, please contact us by email. If we choose not to action your request we will explain to you the reasons for our refusal.
Your right to withdraw consent: Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.
Where we rely on our legitimate interest: In cases where we are processing your personal data on the basis of our legitimate interest, you can ask us to stop for reasons connected to your individual situation. We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal data.
Direct marketing: You have the right to stop the use of your personal data for direct marketing activity through all channels, or selected channels. We must always comply with your request.
Confirming your identity: To protect the confidentiality of your information, we will ask you to verify your identity before proceeding with any request you make under this Privacy Notice, or indeed to draw on your benefits of membership to ensure that we are talking to who we should be talking to. If you have authorized a third party such as your practice manager to submit a request on your behalf, we will ask them to prove they have your permission to act.
To stop direct marketing communications from us, click the ‘unsubscribe’ link in any email communication that we send you. You will see a webpage where you can manage your marketing mailing preferences. Please note that you may continue to receive communications for a short period after changing your preferences while our systems are fully updated.
If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.
You can contact them by calling +961 1 611222.